Revolutionizing Customer Engagement Through Graph RAG Systems
A Talk by Andreas Blumauer (CEO, Co-founder, Semantic Web Company (SWC))
About this Talk
This presentation will first provide an overview of the numerous innovative applications of generative AI, which are opened up in particular through the use of Retrieval Augmented Generation (RAG). In particular, the pitfalls and risks that are to be addressed with RAG will be discussed.
At the centre of the presentation is Semantic RAG, which can eliminate numerous disadvantages of conventional RAG architectures. We will show how Semantic RAG can be used to implement personalised, user-friendly dialogue systems even in business-critical processes.
In this presentation, we will compare Semantic RAG with other GraphRAG approaches and discuss the advantages and the underlying methodology using examples from customer support, knowledge management and ESG (Environmental, Social, Governance).
We’re a cloud tech company that provides organisations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organise and secure our customers’ data.
